Clients: Individual/s and Organization/s
Requirements:
1. Letter of Request
Fees: None
Total processing time: 45mins
Schedule of Availability of Service:
Monday- Friday:
8:00 A.M. – 5:00 P.M. (NO NOON BREAK)
Friday:
8:00A.M. – 11:00A.M. (PRAYER BREAK)
1:30P.M. – 5:00P.M.
During Ramadan:
Monday – Friday :
8:00A.M. – 3:00 P.M. (NO NOON BREAK)
Friday :
8:00A.M. – 11:00A.M. (PRAYER BREAK)
1:30P.M. –3:00P.M.
| Agency Action | Responsible Officer/ Position | Location of Office | Maximum Duration of Step |
|---|---|---|---|
| Receive request and forward to Administrative Division. | Officer of the Day | Public Assistance Desk, NTC Bldg, DOTC-ARMM, ORG Complex | 5 Minutes |
| Evaluate request ands forward to the Chief of Administrative Division |
Human Resource Management Office/ Administrative Officer IV | Administrative Division/ NTC Bldg, DOTC-ARMM, ORG Complex | 20 Minutes |
| Approve the request | Administrative Division/ Chief | Administrative Division/ NTC Bldg, DOTC-ARMM, ORG Complex | 5 Minutes |
| Process the issuance of the requested Decision or Order. | Administrative Division/ Administrative Assistant | Director’s Office / NTC Bldg, DOTC-ARMM, ORG Complex | 15 Minutes |
| Agency Action | Responsible Officer/ Position | Location of Office | Maximum Duration of Step |
|---|---|---|---|
| Released to the requesting client or customer. | Officer of the Day | Administrative Division/ NTC Bldg, DOTC-ARMM, ORG Complex | 5 Minutes |
Should the there be any failure on the part of DOTC-ARMM to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum. Other types of redress shall be considered based on the gravity and impact of the failure to comply with the conditions of the charter.
