Request of Issuance of Copies of Decisions or Orders

Clients: Individual/s and Organization/s

Requirements:

1. Letter of Request

Fees: None

Total processing time: 45mins

Schedule of Availability of Service:

Monday- Friday:
8:00 A.M. – 5:00 P.M. (NO NOON BREAK)
Friday:
8:00A.M. – 11:00A.M. (PRAYER BREAK)
1:30P.M. – 5:00P.M.

During Ramadan:

Monday – Friday :
8:00A.M. – 3:00 P.M. (NO NOON BREAK)
Friday :
8:00A.M. – 11:00A.M. (PRAYER BREAK)
1:30P.M. –3:00P.M.

STEP 1

Submit request letter.

Agency Action Responsible Officer/ Position Location of Office Maximum Duration of Step
Receive request and forward to Administrative Division. Officer of the Day Public Assistance Desk, NTC Bldg, DOTC-ARMM, ORG Complex 5 Minutes
Evaluate request ands forward to the Chief of
Administrative Division
Human Resource Management Office/ Administrative Officer IV Administrative Division/ NTC Bldg, DOTC-ARMM, ORG Complex 20 Minutes
Approve the request Administrative Division/ Chief Administrative Division/ NTC Bldg, DOTC-ARMM, ORG Complex 5 Minutes
Process the issuance of the requested Decision or Order. Administrative Division/ Administrative Assistant Director’s Office / NTC Bldg, DOTC-ARMM, ORG Complex 15 Minutes

STEP 2

Client receives the copies requested

Agency Action Responsible Officer/ Position Location of Office Maximum Duration of Step
Released to the requesting client or customer. Officer of the Day Administrative Division/ NTC Bldg, DOTC-ARMM, ORG Complex 5 Minutes

REDRESS MECHANISM

Should the there be any failure on the part of DOTC-ARMM to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum. Other types of redress shall be considered based on the gravity and impact of the failure to comply with the conditions of the charter.

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