Issuance of Certifications or Endorsements from DOTC-Attached Office

Clients: Former and Current Officers of DOTC and DOTC-attached agencies

Requirements:

1. Request Letter addressed to the office of the Head of Agency, DOTC

2. Valid ID

Fees: None

Total processing time: 45mins

Schedule of Availability of Service:

Monday- Friday:
8:00 A.M. – 5:00 P.M. (NO NOON BREAK)
Friday:
8:00A.M. – 11:00A.M. (PRAYER BREAK)
1:30P.M. – 5:00P.M.

During Ramadan:

Monday – Friday :
8:00A.M. – 3:00 P.M. (NO NOON BREAK)
Friday :
8:00A.M. – 11:00A.M. (PRAYER BREAK)
1:30P.M. –3:00P.M.

STEP 1

Submit request letter indicating specific concern: (Certifications issued by attached offices requiring approval of the Head of Agency)

Agency Action Responsible Officer/ Position Location of Office Maximum Duration of Step
Receive request and refer the matter to the attached office concerned for evaluation client records and papers. Officer of the Day Public Assistance Desk, NTC Bldg, DOTC-ARMM, ORG Complex/td> 20 Minutes/td>
Prepare the requested certification and transmit the requested certification to the Office of the Director for approval. Officer of the Day from attached Office concerned. NTC Bldg, DOTC-ARMM, ORG Complex 15Minutes
Check and sign the certificate. Director’s Office / Director IV his duly authorized representatives. NTC Bldg, DOTC-ARMM, ORG Complex 5 Minutes

STEP 2

Client receives the certificate.

Agency Action Responsible Officer/ Position Location of Office Maximum Duration of Step
Released to the requesting client or customer. Officer of the Day NTC Bldg, DOTC-ARMM, ORG Complex 5 Minutes

REDRESS MECHANISM

Should the there be any failure on the part of DOTC-ARMM to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum. Other types of redress shall be considered based on the gravity and impact of the failure to comply with the conditions of the charter.

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